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Internet - How it works

    1.Objective of the Internet module

    2.Classification of Internet access costs

    3.Step 1 : Entering your query

    4.Fixed internet 

    5.Mobile internet

    6.Combined solution fixed internet + mobile internet 

    7.Desired features.

    8.Step 2: Display of the results.

    9.Detail of the tariff plans in the results.



     

    1.Objective of the Internet module

    This module allows you to compare the average monthly cost of the tariff plans available on the Bermudan residential market for fixed internet access, mobile internet access or a solution combining fixed and mobile internet, on the basis of the information you have entered for your monthly usage profile.

    This indicative tool can help you select a specific tariff plan from those available on the market which are represented in the tariff simulator.

    2.Classification of Internet access costs

    The different charges you might have to bear when acquiring and using telecommunications service(s) can be classified in unique costs, fixed costs and variable costs.

    Unique costs :

    When acquiring a telephony service with a fixed element (= fixed internet or combined internet, for example) you may have to face 3 types of unique costs: connection charges, activation charges and installation charges. 

    Ø  The connection charges are only due if :

    -       you are moving into a new building,

    -       you have never been connected before or you are no longer connected,

    -       you would like to change the type of " distribution channel ".

    Because of the strong development of the Bermudan stock of buildings on the one hand and the particular character of this kind of charges on the other hand - by definition strongly linked to the characteristics of your own home -, RAB has decided not to take into account this type of charges in the results of the tariff simulator.  

    If you are in one of these cases, RAB strongly recommends you to get some information on the technical possibilities and the costs incurred at operators of your choice to obtain the information perfectly adapted to your particular case.

    Ø  The activation charges correspond to the fee passed on by your operator to activate your service. These charges are due for any telecommunications service including a fixed element but may be discounted or become free thanks to a temporary special offer. The tariff simulator takes account of these types of charges and special offers.

     

    Ø  As regards the installation charges, two cases are possible: either you would like to make the installation by yourself or you would like to entrust a technician with this task. The amount to be paid will depend on this choice, that is the reason why the tariff simulator questions you about your installation preference. It should be noted that some plans only allow one or another installation type. Rather logically, the consequence is that, depending on the installation type you will have chosen, these plans will be displayed or not in the results proposed by the tool. In the results display, the plans will be filtered according to the following reasoning :

     

    a.     The plans proposing both installation possibilities will always be displayed  in the results by reflecting the option chosen by the user ;

    b.     The plans only proposing the installation by a technician will also continue to be displayed in the results. There is no reason to forbid the display of this plan type, particularly if this plan offers a good price ;

    c.      The plans with installation by yourself will only be displayed if the user has chosen "  installation by myself . Indeed if a user has chosen installation by a technician, he will not be satisfied with a product requiring installation by himself.    

    By default the tool considers that the answer to this question is " installation by myself " : so, if the user does not change this setting, he will be able to see all the tariff plans apart from the installation charges issue.

    Fixed costs:

    These costs are monthly recurring costs. Examples are the value of your monthly subscription fees to which you have to add, if applicable and if the value is not already included in this amount, the modem rental. These fixed costs can also possibly include add-ons, for example to obtain a volume of additional data.

    Variable costs :

    Variable costs are the costs incurred when your consumption is higher than the fixed charge included in the service purchased. For instance, for fixed internet, the amount included in your monthly subscription fees corresponds to the fixed costs to which the volume acquired on top of the volume existing in the basic offer has to be added. 

    Except for connection charges the tariff simulator takes account of the different costs when calculating the average monthly cost. To write off the financial impact of these charges over a relevant time RAB took as hypothesis a three-year-reference period, according to the approach followed by the OECD for the study of the tariff baskets in the telecommunications sector. In practice it means that we consider it as an average period during which the consumer intends using the service in question before possibly considering to change the formula or the provider.

    3.Step 1 : Entering your query


    Figure 1 – Select the required connection type

    The first step consists in entering your needs of Internet broadband access. First you will have to specify which type of internet service you are interested in: Fixed internet, mobile internet or a combined solution. A combined solution provides both fixed and mobile internet access.

    To help you make the right selection you need to understand how the tariff plans will be filtered on the results display page:

    §  Query for fixed internet ® Displays fixed and combined plans;

    §  Query for mobile internet ® Displays only mobile plans;

    §  Query for a combined solution ® Displays only combined plans.

     

    The page contents will change according to your selection. For the solutions integrating fixed internet -i.e. the fixed internet solution and the combined solution -, you are requested by the tool to choose between 2 possible types of installation : either you opt for a solution installed by a technician or you opt for installation by yourself. The solutions suggested will take your choice into account. By default the tool considers that you choose a " do-it-yourself " solution.

     

    The internet screen corresponding to your choice will contain default values for the minimum volumes required and/or the number of days per month you connect to mobile internet.

    You can change these values

    §  either directly by entering your own usage (for example, from information provided by your current supplier on your bill or in your personal account)

    §  or by using the slider(s) at the top of the page.

    These sliders allow you to choose between three predefined usage profiles: low/medium/high. These profiles are linked to predefined figures on monthly download volumes and, for mobile access, an average number of days of use. These default values are based on data collected from operators on the Bermudan residential market and are directly displayed in the " ‘broadband usage’ section ".

    4.Fixed internet


    Figure 2 – Slider and usage details for fixed internet connection

    By default the slider is set to its lowest setting. As you move the slider to the right, you can see the impact on the data volume (in GB).

    For all requests for fixed connection alone or for a combined solution, you need to enter the postcode for the future connection to allow the system to determine the service operators in this municipality. You are also requested to specify which type of installation you would like : by a technician or by yourself.

    There are also questions on your minimum requirements for monthly data volume (in GB = a billion of bytes or data bytes) and speed (in Mbps).  Explanatory pop-up messages are available to you by clicking on the following symbol. 

    The questions on speed are optional. For each of both (downstream and upstream) speeds you can possibly select a required minimum speed in a predefined list which will be displayed by clicking on the small arrow on the right side. 


     Figure 3 - Speeds suggested by the tariff simulator and explanatory pops-up

    As regards transmission speeds, your attention is drawn to the fact that because of several technological constraints, the operating speeds of the internet products such as mentioned in the commercial offers of operators and displayed in the RAB tariff simulator are rather theoretical : in practice the actual speeds from which customer do benefit can at times be substantially lower than those nominal values.

    5.Mobile internet

     

     

    Figure 4 – Slider and usage details for mobile internet connection

    For mobile internet services, in addition to a slider enabling you to select a predefined profile, two parameters are taken into account to provide a list of tariff plans that are most suited to your usage. These parameters are the minimum download volume requirement (to be entered in MB =a million of bytes or data bytes) and the average number of days per month you connect to the internet (as some tariff plans for mobile internet involve additional cost for each day of use).

    6.Combined solution fixed internet + mobile internet

     

    Figure 5 – Sliders and usage details, combined solution

    For solutions combining fixed and mobile internet, the required information concerns :

    §  The postcode for your future connection, to allow the system to determine the service operators that might be able to offer the service whished for in this municipality for fixed internet;

    §  The installation type desired (by a technician or by yourself)  for fixed internet;

    §  The minimum monthly download volume requirements (to be entered in GB for the fixed component and in MB for the mobile component);

    §  The average number of days per month you connect to the Internet (for the mobile component);

    §  If you wish you can also specify the upload/download speed required for a fixed connection expressed in Mbps.

    If you select the combined solution the public interface also provides two apart sliders enabling you to select usage profiles for fixed and mobile internet independently.

    7.Desired features

     

     

    Figure 6 – Desired features

    Then you can enter more details of the features you are looking for : 

    §  One or more e-mail addresses;

    § Anti-virus protection;

    § Spam protection;

    § Personal web space.

    By default these are not selected.

    A fifth option is listed only for queries including fixed internet (fixed internet or combined solution). This relates to whether you have a BTC telephone subscription. This can have a direct impact on the fixed internet component of the offers available to you:  if you already have BTC telephone subscription, you can get internet access via alternative operators offering Internet access by sharing the existing line for which you already pay phone subscription fees to BTC.

     Quality requirements


      Figure 7 – Quality requirements

    Please indicate whether you want free 24/7 helpdesk support and if you want to be able to visit physical sales outlets.

    You can also indicate that these aspects are not important to you, in which case all the tariff plans will be displayed. By default  it is assumed that these aspects are not important to you.

    When you have entered this information you can immediately access the query results on the basis of the completed profile by clicking on the ‘Search’ button (step 2).

    8.Step 2: Display of the results

    The second step consists in obtaining and displaying the results.

    Figure 8 – User-selected display settings

    The tariff plans suggested are those which can be provided in the area indicated by the postcode on the first page if you opted for a solution with a fixed component.

    By default the results display list is limited to the 20 best offers with a maximum of three offers per operator. However users can change the number of results displayed using the corresponding dropdown boxes.

    By default the tool provides you with a list of tariff plans that are sorted in increasing order by average monthly cost on the basis of the usage details you entered. You can also change the sort order by clicking on the relevant column heading (operator, tariff plan, monthly cost, average monthly cost).

    This list includes the following information:

    §  The geographical area to which the query relates if it includes fixed internet ;

    §  the name of the operator, optionally with its logo ;

    §  the name of the tariff plan;

    §  icons indicating any add-ons, special offers and discounts; 

    §  an icon showing the connection type (DSL/mobile broadband/cable); 

    § the monthly fee;

    §  the estimated average monthly cost.

    This cost includes, in addition to monthly subscription fees corresponding to the tariff indicated on the communication mediums of operators, additional elements to take into account in the calculation of your monthly cost. Depending on the internet type chosen, it can be :

    §   Amortisation over a fixed 3-year period of the installation and activation fees;

    §  The possible costs of line or cable rental, the purchase or rental cost for the modem, etc. 

    §  This average monthly cost also takes account of any special offers (e.g. free activation) , any add-ons (e.g. additional volume over and above the nominal volume limit included) and/or any discounts.

    These elements can have an upward or a downward impact on the average cost to be paid monthly.

    9.Detail of the tariff plans in the results


     Figure 9 – Display of the main characteristics of a plan

    This information is detailed in a window if you roll your cursor over the relevant icon (= red arrow on the right side of the average monthly cost for the plan) 

    When you click on this icon, additional information is shown :

    §  The section on the right includes the average monthly cost breakdown, i.e.:  the monthly plan fee, activation/installation fees, the cost of cable rental, the modem cost, etc.) and any remarks on add-ons, special offers and discounts.

    Where applicable, it is indicated whether these costs are monthly charges or if the fee has been split over the contract period.

     

    §  The section on the left side shows information on the connection, such as access type, download/upload speed, possible download limit, costs in excess of volume limits, any costs for modem purchase/rental, the daily cost for mobile internet,… and information on minimum contract period, billing, payment options and customer service hours. If you want to look at the specific details of one of the tariff plans shown in the results, click on the name of that plan (step 3).

    You can also change your usage profile by clicking on the ‘Change/Edit your usage details’ button.

    You can print the list of results by clicking on the ‘Print results’ button.

    This step allows you to view the details of an operator’s tariff plan.  You can access this information by clicking on the name of the tariff plan in the list of results :


    Figure 10– Accessing detailed information on a plan

    This page includes:

    §  contact details for the operator (name, address, telephone number, e-mail and web addresses) ;

    §  Detailed information and features for the tariff plan.