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Fixed Simulator - How it works
Fixed telephony module

1.Objective of the fixed telephony module. 

2.Classification of fixed telephony costs.

3.Step 1 : Entering your query. 

4.Entering calls to fixed numbers. 

5.Calls to mobile numbers

6.Calls abroad

7.Quality requirements

8.Step 2 : Detailed information. 

9.Step 3 : Display of the results. 

10.Detail of the tariff plans in the results. 

 


1.   Objective of the fixed telephony module

This module allows you to compare the average monthly cost of tariff plans available on the Bermudan residential market for the use of fixed telephony on the basis of the information you entered for your monthly usage profile.

 

This indicative tool can help you select a specific tariff plan from the different offers currently available for sale on the market which are represented in the tariff simulator.

The scope of this module is limited to the comparison of the only offers of fixed telephony. More particularly, the fixed telephony module does not currently include the VOIP offers (" Voice over Internet Protocol ").

2.   Classification of fixed telephony costs

The different charges you might have to bear when acquiring and using telecommunications service(s) can be classified in three types of costs : unique costs, fixed costs and variable costs. 

Unique costs : 

When acquiring a fixed telephony service, you may have to face 3 types of unique costs: connection charges, activation charges and installation charges. 

Ø  The connection charges are only due if :

-       you are moving into a new building,

-       you have never been connected before or you are no longer connected,

-       you would like to change the type of " distribution channel ".

Because of the strong development of the Bermudan stock of buildings on the one hand and the particular character of this kind of charges on the other hand - by definition strongly linked to the characteristics of your own home -, RAB has decided not to take into account this type of charges in the results of the tariff simulator.  

If you are in one of these cases, RAB strongly recommends you to get some information on the technical possibilities and the costs incurred at operators of your choice to obtain the information perfectly adapted to your particular case.

Ø  The activation charges correspond to the fee passed on by your operator to activate your service. These charges are due for any telecommunications service including a fixed element but may be discounted or become free thanks to a temporary special offer.  The tariff simulator takes account of these types of charges and special offers.

 

Ø As regards the installation charges, two cases are possible: either you would like to make the installation by yourself or you would like to entrust a technician with this task. The amount to be paid will depend on this choice, that is the reason why the tariff simulator questions you about your installation preference.  It should be noted that some plans only allow one or another installation type. Rather logically, the consequence is that, depending on the installation type you will have chosen, these plans will be displayed or not in the results proposed by the tool. In the results display, the plans will be filtered according to the following reasoning :

 

a.    The plans proposing the 2 installation possibilities will always be displayed  in the results by reflecting the option chosen by the user ;

b.    The plans only proposing the installation by a technician will also continue to be displayed in the results. There is no reason to forbid the display of this plan type, particularly is this plan offers a good price ;

c.     The plans with installation by yourself will only be displayed if the user has chosen "  installation by myself . Indeed if a user has chosen installation by a technician, he will not be satisfied with a product requiring installation by himself.    

By default the tool considers that the answer to this question is " installation by myself " : so, if the user does not change this setting, he will be able to see all the tariff plans apart from the installation charges issue.

Fixed costs:  

These costs are monthly recurring costs.  Examples are the value of your monthly subscription fees and any add-ons that were activated (for example to cover calls to mobile numbers or to abroad)

Variable costs :  

Variable costs are the costs incurred when your consumption is higher than the fixed charge included in the service(s) purchased.  For instance, in telephony, the amount included in your monthly subscription fees, corresponds to the fixed costs and the extra calls correspond to the variable costs. 

Except for connection charges, the tariff simulator takes account of the different costs when calculating the average monthly cost. To write off the financial impact of these charges over a relevant time, RAB took as hypothesis a three-year-reference period, according to the approach followed by the OECD for the study of the tariff baskets in the telecommunications sector. In practice it means that we consider it as an average period during which the consumer intends using the service(s) in question before possibly considering to change the formula or the provider.

3.   Step 1 : Entering your query

The first step consists in entering the usage details of your fixed phone.


Figure 1 - Postal code of the connection place

To establish which operators may provide you with fixed telephony service at the connection place for which you require tariff simulation, you have to indicate the postal code of this connection place. You have to fill the detailed information tab (point 4) as well, if you want to enter detailed information.

Before entering your data for fixed telephony, you are requested to choose the type of installation charges you would like to have. Either you opt for installation by yourself or you can entrust a technician with this task . By default the tariff simulator considers that you opt for installation by yourself (installation « Do-it-yourself »).

In the following steps you will detail your usage profile for the 3 following elements :

§  Calls from a fixed phone to a fixed number in Bermuda (calls F2F) ;

§  Calls from a fixed phone to a mobile number in Bermuda (calls F2M) ;

§ International calls.

 

Premium rate calls for " Premium  services" are excluded from the tariff simulator.

 

The tool will then display a window with default assumptions on the monthly usage durations.   You can change these values

§ either directly by entering your own usage (for example, from information provided by your current supplier on your bill or in your personal account)

§ or by using the slider(s) at the top of the page.

These sliders allow you to choose between three predefined usage profiles: low/medium/high. These profiles are linked to a given monthly call duration to fixed and mobile phones and, for the calls to mobile phones, to a call percentage to the most frequently called mobile operator. 

These default values are based on data collected from operators on the Bermudan residential market and are directly displayed in  the ‘Call usage’ section.

 

 

Figure 2 – – Slider and usage details for fixed telephony

4.   Entering calls to fixed numbers


Figure 3 – Usage details of F2F calls

At first, you have to specify when you mostly use your fixed phone for local calls. By clicking on the right arrow, you will have the choice between the following seven options :

    • Anytime;
    • Weekend ;
    • Monday to Friday Daytime;
    • Mon to Fri Evenings;
    • Mon-Fri Daytime and Evening;
    • Mon-Fri Evening and at weekends;
    • Mon-Fri Daytime and Evening.

By default, the number corresponding to the medium usage profile linked to the slider is displayed as the medium monthly call usage from your fixed phone to another fixed phone in Bermuda. You can change this value to estimate your real usage.

After evaluating the number of minutes monthly used, you have to specify the main operator to which you make calls and you will then be asked to enter the percentage of your calls to people, customers with this operator.

5.   Calls to mobile numbers

 

Figure 4 – Usage details of F2M calls

To define your preferences for national F2M calls, you are asked to estimate the number of minutes for calls to national mobile phones. Once again the default value corresponds to the medium profile defined by the slider.

If known you can specify the name of the mobile operator you most frequently call. In this case you are invited to specify the call percentage you make to customers with this operator.

6.   Calls abroad

  If you make international calls you must once again specify when you mostly use your fixed telephone for international calls.


Figure 5 – Selection of international time slots

As you might have noticed you are requested twice on this screen to specify when you mostly use your fixed phone to make calls. It is necessary because consumers often have different calling slots for national and international calls.

You select, among a list of countries in alphabetical order, the most frequently called countries (maximum three countries) with the estimated number of call minutes. For each proposed country you can select international calls to a fixed or a mobile phone, because the prices of international calls generally depend on the type of number in the destination country.


Figure 6 – List of countries for international calls

7.   Quality requirements


Figure 7 – Quality requirements

You are requested to mention :

-       whether you would like to have free 24/7 helpdesk,

-       whether you want the ability to check your bill status at any time,

-       whether you want to have the possibility to go to physical sales outlets.

You can also indicate that these aspects are not important to you, in which case all the tariff plans will be displayed. By default  it is assumed that these aspects are not important to you.

When you have entered this information, you can immediately access the query results on the basis of the completed profile by clicking on the ‘Search’ button.

8.   Step 2 : Detailed information

This step is optional. It allows you to define more precisely your usage profile. This step can be activated by clicking on the button to enter more detailed information on your usage profile.


Figure 8 – Detailed information, input data table

Then you can see the working assumptions selected by the tariff comparison tool for the distribution of the call minutes you entered at step 1. The tool distributes these minutes between the different periods. For example if you entered at step 1 an estimated number of call minutes to mobile phones and specified when you mostly use your fixed telephone to make calls, you will get the distribution of minutes according to days (week and weekend) and hours, as well as between mobile operators. This last estimation of the distribution between mobile operators is set by default according to their market shares.

Therefore you can refine the usage estimations of your phone according to hours, days and operators.

You have the possibility to detail your profile for calls to fixed and mobile phones situated in Bermuda and for international calls.

After entering these optional usage details, you can click on the button “Search” to have immediately access to the results proposed by the tool.

9.   Step 3 : Display of the results

This step consists in obtaining and displaying the results.


Figure 9– User-selected display settings

The tariff plans suggested are those which can be provided in the geographical area indicated by the postal code displayed on the screen. By default the results display list is limited to the 20 best offers with a maximum of three offers per operator. However users can change the number of results displayed by using the corresponding dropdown boxes.

By default the tariff plans are sorted in increasing order by monthly cost on the basis of the usage details you entered. You can also change the sort order by clicking on the relevant column heading (operator, tariff plan, average monthly cost, single bill).

This list shows the following information:

§ The geographical area to which your query relates through the entered postal code;

§ the name of the operator, optionally with its logo ;

§ the name of the tariff plan;

§ icons indicating any add-ons, special offers and discounts; 

§ an icon showing the type of bill (single bill or combination); 

§ the estimated average monthly cost. This includes the amortisation over 3 years of the installation and activation charges and possible costs for line rental.

10.                  Detail of the tariff plans in the results

When you roll your cursor over the relevant icon (= red arrow on the right side of the average monthly cost for the plan), you obtain the details of the tariff plan concerned.    This average monthly cost also takes account of any promotional offers (e.g. free activation) and any add-ons.


Figure 10– Presentation of the main characteristics of one plan

When you click on this icon, additional information is shown :

§  The section on the left side shows information on the minimum contract period, billing, payment options and customer service hours.

 

§ The section on the right side includes the information on quality and any remarks on add-ons, special offers and discounts.

 

If you want to look at the specific details of one of the tariff plans shown in the results, click on the name of that plan (step 3).

 

 

You can also change your usage profile by clicking on the ‘Change/Edit your usage details’ button.

You can print the list of results by clicking on the ‘Print results’ button.

If you want to have more information on a given plan of one operator, you can do it by clicking on the name in the results list : 


Figure 11 – Accessing detailed information on a plan

This page includes:

§ contact details of the operator (name, address, telephone number, e-mail and web addresses) ;

 

 § detailed information and features for the tariff plan ;

 

§  detailed information on tariffs.